Frequently Asked Questions: Purchases and Licensing (FAQ)

What type of license key do I purchase, and is it permanent?


The key is a permanent (one-time purchase) license for a single device. It is tied to your primary hardware (CPU and Motherboard). Changing either of these components may invalidate the key.


2. Can I use the same Activation Key on multiple computers?


No, the license is strictly for one device. This ensures the highest level of performance and security on your specific machine. The key cannot be transferred to another device after activation.


3. How is the Activation Key delivered after purchase?


Delivery is instant upon successful payment. You will find the key via:

  • The Email used for registration.
  • A SMS message to your number.
  • The Order Details page on our store.


4. I haven't received my Activation Key after payment, what should I do?


Please first check your spam/junk folder. If you still haven't received it within two hours, contact our support team immediately via the official email, and we will resent it to you.


5. Can I request a refund (money back) after purchasing the key?


No, refunds are not possible. All sales of digital licenses are final. For this reason, we offer a full 30-day free trial for every app to ensure you are completely satisfied before buying.


6. What if the Activation Key I received is not working?


We guarantee all our keys work. If you encounter an issue, contact support within the Activation Guarantee period (7 days) from the purchase date. We will verify and provide a valid replacement key free of charge.


7. What is the deadline for requesting a key replacement?


Any activation issue must be reported within the 7-day Activation Guarantee period from the purchase date. Replacement requests beyond this period are subject to the Support Team's discretion.


8. Does the Store provide technical support for using the software?


Our responsibility is limited to ensuring the Activation Key works. We are not obligated to provide technical support for the software's usage. Any additional help is offered as a voluntary service.


9. Can I buy your app keys from other third-party stores?


We strongly advise against this. To guarantee key validity and secure your warranty, you must purchase exclusively from our official store AjmalFursah.com. We are not responsible for third-party keys.


10. Do I need to reinstall the Runtime environment with every update?


Absolutely not. Our applications are programmed in C++/WinRT to run directly and seamlessly on the Windows OS. This makes them extremely fast, lightweight, and requires no extra runtime environments or external libraries to function.

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